FAQs

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  • Payments Accepted
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  • Returns & Exchanges
  • Wholesale
  • Dealers
  • Reselling

Payments Accepted

We accept all major credit cards and PayPal.

Orders

Please allow 1-3 business days for order processing plus shipping time. All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.

Coupon Codes

The coupon code might have expired, be one-time use, and only works for regular-priced items.

Shipping & Delivery

Yes, we offer free Shipping on orders over U$99.00 after discounts and taxes.

We currently only ship in Canada and USA (except Hair Dryers).

Warranty Registration

You can use our Warranty Registration form to register your product.

Returns & Exchanges

All hair tools must be in resellable condition, unopened, unused, and in their original packaging to be eligible for a refund within 30 days of purchase. Hair tools cannot be returned after use for sanitary reasons..

please get in touch with us with your order number and reasons for the return.

Wholesale

Yes, please complete our wholesale inquiry form.

Dealers

No, we only sell products in Canada and USA.

Reselling

No, selling websites, Amazon, eBay is not allowed without prior approval and written agreement.

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